Terms of service

TERMS OF SERVICE

Last updated: March 8, 2026

Please read these Terms of Service ("Terms") carefully before using the Exel Skincare website and services.

1. Agreement to Terms

By accessing or using our website (exelskincare.com), you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our services.

2. Use of Our Service

You must be at least 18 years old to use our services. By using our services, you represent and warrant that you are of legal age to form a binding contract.

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use our services in any way that violates any applicable law or regulation
  • Engage in any conduct that restricts or inhibits anyone's use of our services
  • Attempt to gain unauthorized access to our systems or networks

3. Products and Services

All products and descriptions are subject to availability. We reserve the right to discontinue any product at any time. Prices are subject to change without notice.

We make every effort to display product colors and images as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the actual product color or appearance.

4. Orders and Payment

By placing an order, you make an offer to purchase products subject to these Terms. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraud.

Payment must be received before your order is processed. We accept the following payment methods: credit cards, debit cards, PayPal, and other payment methods as displayed at checkout.

All prices are listed in Euros (EUR) unless otherwise stated and include applicable VAT.

5. Shipping and Delivery

We ship to addresses within the European Union and other countries as specified at checkout. Shipping costs and delivery times vary depending on your location and chosen shipping method.

Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for delays caused by shipping carriers or customs.

6. Returns and Refunds

Our Return and Refund Policy is incorporated into these Terms by reference. Please review our full Return and Refund Policy for detailed information about returns, refunds, and product conditions.

Key points:

  • 14-day return period from receipt
  • Products must be unopened and sealed due to hygiene and safety reasons
  • Returns require original or copy of packing slip
  • Refunds processed within 14 days after inspection and approval

7. Product Safety and Liability

Our skincare products are formulated for external use only. Please read all product labels, warnings, and instructions before use.

We are not liable for:

  • Allergic reactions or skin sensitivities (patch test recommended)
  • Misuse of products contrary to instructions
  • Products used after expiration date
  • Damage resulting from failure to follow product instructions

If you experience any adverse reaction, discontinue use immediately and consult a healthcare professional.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Exel Skincare or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

9. Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding the collection and use of your personal information.

10. Limitation of Liability

To the maximum extent permitted by law, Exel Skincare shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

Our total liability to you for any claims arising from your use of our services shall not exceed the amount you paid for products purchased through our website in the twelve (12) months prior to the claim.

11. Indemnification

You agree to indemnify and hold harmless Exel Skincare, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services or violation of these Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of the Netherlands.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date.

Your continued use of our services after any changes constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and Return and Refund Policy, constitute the entire agreement between you and Exel Skincare regarding your use of our services.

16. Contact Information

For questions about these Terms of Service, please contact us:

Exel Skincare Molenstraat 59a 3764TD Soest Netherlands Email: info@exelskincare.com